Definition of IT Outsourcing Gartner Information Technology Glossary


Contact them and send them your RFP to gain a better understanding of their processes and proposals. We’ll help you decide on next steps, explain how the development process is organized, and provide you with a free project estimate. Staff augmentation is more like a hybrid model where a business maintains an in-house team and temporarily hires other team members to bridge the team size gaps (i.e., project-to-project basis). Outsourcing has indeed been a go-to option for businesses irrespective of the business size and industry they operate in. Even the most successful businesses have likely outsourced some part of IT at some point. Pentalog Connect is your free pass to a large community of top engineers who excel in developing outstanding and impactful digital products.

Outsourcing is considered an entrenched business practice that acts as a key to enable digital transformation. Every business hoping to increase its value proposition considers hiring an IT https://www.globalcloudteam.com/ outsourcing service as a go-to option. Outsourcing is the practice of hiring a third party to provide, manage or handle a business function that could otherwise be performed internally.

IT Outsourcing: Definition, Types, Pricing Structures, and More

Most companies will leverage IT outsourcing market benefits to focus on their core competencies. IT outsourcing services mean big help for many industries, even the ones you have thought that there is no need for outsourcing. Insourcing is about hiring experts for the job in-house and providing them with all the resources to get the job done.

  • The term outsourcing is often used interchangeably — and incorrectly — with offshoring, usually by those in a heated debate.
  • As companies embrace new development methodologies and infrastructure choices, many standalone IT service areas no longer make sense.
  • Any business can benefit significantly from outsourcing and use it as a medium to improve its bottom line.
  • In recent years, IT service providers increased investments in IT delivery centers in the US, according to a report from Everest Group.
  • They often outsource information technology services, including programming and application development, as well as technical support.

Nevertheless, strategies and metrics help mitigate these risks and make you confident that you outsource software development successfully. Learn more about the differences between offshore development team, project-based outsourcing or IT staffing. If you hesitate about opting for IT department outsourcing, Qubit Labs is here to help you address all the questions.

Main Reasons Why Companies Outsource Software Development

A service level agreement (SLA) is one lever for navigating this conflict — when implemented correctly. An SLA is a contract between an IT services provider and a customer that specifies, usually in measurable terms, what services the vendor will furnish. Service levels are determined at the beginning of any outsourcing relationship and are used to measure and monitor a supplier’s performance. The appropriate model for an IT service is determined by the service provided.

Here is one of the core negatives of outsourcing, as the data breach can cost a fortune for companies. Growing companies meet the challenge of finding goods and services that can scale with them. Managing an internal IT department becomes more expensive and time-consuming when your company grows. To meet your company’s expanding demands, you’ll need to hire more employees. To keep up-to-date with the newest IT technologies, most organizations demand their personnel to attend frequent tech training. This permits them to maintain their sharp ability to provide greater customer service.

Speed up the time to market

Google, well-known for its numerous products and services for many people, is one of the largest American technological companies using outsourcing services. For instance, they had more than outsourced specialists from different countries in 2011. Such outsourcing experts were occupied with projects like Virtual Assistant or AdWord, while Google’s in-house teams focused on their essential tasks. Deloitte mentions that 70% of companies outsource their app development for cost reduction. Many outsourcing software development businesses are offering cost-effective services worldwide.

Onshoring, also known as domestic outsourcing, refers to the practice of delegating a number of business processes to a different location within the same country. This approach is often chosen to support local businesses, maintain control over operations, or address concerns related to data security and regulatory compliance. Outsourcing your software development to another software outsourcing and outstaffing company, you make it from a distance — especially the long one if you use offshore development services. That’s why contacts between you and the rest of the team can be limited (which is one of the severe drawbacks of outsourcing), giving you no way to get the current data at the appropriate time. Outsourcing of IT operations and development has been a hot topic for years.

Relationship-based IT outsourcing models

It enables companies to focus on their core competencies while leveraging third-party resources to streamline operations and achieve desired outcomes. After understanding business needs and purposes, as well as the market situation, you need to find an outsourcer you’ll collaborate with. An IT outsourcing provider has the resources and expertise to start new projects immediately.

What is IT outsourcing

While this facilitates travel and communication between the two organizations, the issue here lies in limited options. Many companies in the US are struggling to find the talent that they need, especially when it comes to IT. The combination of the talent shortage and remote teams means that IT outsourcing has never been easier or more beneficial. Aside from cost reduction, companies have the ability to use outsourcing as a strategy to focus on core areas of their operation more effectively.

Advantages of IT Outsourcing

Selecting a service provider is a difficult decision, and no one outsourcer will be an exact fit for your needs. Generally speaking, risks increase as the boundaries between client and vendor responsibilities blur and the scope of responsibilities expands. Whatever the type of outsourcing, the relationship will succeed only if both the vendor and the client achieve expected benefits. Paycom helps businesses prevent mistakes and their staggering consequences.

What is IT outsourcing

Outsourced IT services are popular for the many advantages they bring businesses. If you’re unsure whether it’s worth delegating part of your project or your whole project to a third-party company, consider these reasons to go for it. The three most popular types of outsourced IT services are web development, mobile app development, and hybrid development. Additionally, you can hire skilled human resources from developing countries for a fraction of the average cost. For example, you can find a quality offshore developer from India, which costs significantly less than hiring someone from New York. It’s an excellent method to avoid communication issues due to language barriers and time zone differences that could crop up when outsourcing your business process to a foreign country.

Data Analytics & Insights

You need to ensure that the hired IT staff can communicate well with you and your team for your business process to run smoothly. However, while hiring an offshore software development service provider, ensure you check their track record and reviews for quality assurance. Outsourcing occurs when an organization contracts some of its functions to another organization. For example, a company may decide that it will be more efficient to hire IT developers from another firm than to bring them on as employees. The work may be outsourced to a company in the same country (sometimes called “onshoring”) or to a company in another country (sometimes called “offshoring”). When outsourcing IT, do your research and look for service providers with experience in the specific area you’re looking to outsource.


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